The second-hand marketplace Shoppers Share Anger About Sizing Updates
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for female and kids' apparel but did not contact all users about the change.
Online Platforms Reaction
Numerous buyers and vendors are posting online stating that platform listings now display an altered size classification versus the original listing because of the remapping.
The company said the new system was more in line with comparable marketplaces.
They have suggested members to review their products and update the measurements by hand where appropriate, which has left users frustrated.
Size Classification Modifications
Before the change, the sizes had both one number and one letter, for instance S/8 or M/10.
The revised method features a letter and a range like S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was previously a 12 but now shows as UK 16-18.
Shopper Experiences
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, stated items she posted on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Manual Updates
A different user, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she stated.
Platform Context
The app has more than 100 million shoppers, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time when a surprising modification within the service has received backlash: previously, Vinted reversed a change regarding delivery choices due to shopper criticism.
